INPRS's lobby hours are Monday through Friday from 8:30 a.m. to 4:30 p.m. EST. Visitors to the INPRS lobby can get assistance with several requests including:
- Verification of benefits
- PIN requests/account login assistance
- Scheduling for counseling/webinars/events
- General plan questions and account information – years of service, DC balances, retirement eligibility
- Benefit estimates
- Quarterly/Annual Statement questions
- Duplicate 1099s