You can contact Go Program Customer Services by calling 1 (833) 959-2435, by mail at P.O. Box 245997, San Antonio, TX 78224-5997 or visit GoProgram.com. For general information about prepaid accounts, visit cfpb.gov/prepaid. If you have a complaint about a prepaid account, call the Consumer Financial Protection Bureau at 1 (855) 411-2372 or visit cfpb.gov/complaint.